Prop Firm Breach & Payout Denial Troubleshooter

Woke up to an account breach notification or frozen payout? Diagnose the exact contract clause behind your status, identify whether it is a recoverable soft breach, and copy our proven formal appeal email template.

Step 1: Select What Happened

Diagnostic Assessment

Floating Loss Spiked During Open Trade (Even If Closed Green)

Hard Breach (Irreversible)Appeal Odds: 5% (Automated Server Breaches Cannot Be Overridden)

Exact Contract Rule Clause

Daily & Maximum Drawdown Limits are calculated on simulated open floating equity in real-time, not closed balance. If unrealized equity dipped $1 past the daily limit, liquidation is immediate.

Recommended Recovery Plan

Server logs do not reverse equity breaches. If your stop loss was too wide, adjust your position sizing using our Lot Size Calculator before purchasing a replacement challenge.

Account Unrecoverable?Recommended Safe Alternative: Funding Pips

Dispute Blueprint

How to Successfully Appeal a Disputed Prop Firm Breach

The 3 mandatory pieces of evidence required by risk teams before they will reconsider an automated account flag.

Export Exact CSV Server Fills

Do not rely on screenshots. Export your raw CSV trade statement from MT5/cTrader showing ticket ID, execution timestamp to the millisecond, requested price vs fill price, and spread at the exact second of entry.

Cite Contract Section Numbers

Emotional support messages get ignored by Tier-1 support. Open tickets with polite, factual legal precision: quote section 4.1 or 7.2 of the firm's Terms and Conditions to demand written justification.

The Courtesy Reset Request

If an infraction was technically accurate but minor (e.g. 30 days inactivity or forgotten weekend close with minimal loss), firms frequently grant free evaluation retries to maintain positive trader goodwill.

Dispute FAQ

Frequently Asked Questions on Account Breaches

Can a prop firm reverse a maximum drawdown breach?

In 99% of cases, no. Drawdown thresholds (daily loss limit and max overall drawdown) are executed by automated server liquidation plugins. Once equity crosses the breach line, the account is severed from liquidity feeds and marked as failed. Only documented server slippage or technical broker downtime can overturn an automated drawdown breach.

What should I do if my payout is denied for an unwritten rule?

Request the exact clause number in the written contract that you signed upon purchasing the evaluation. If the firm cannot provide written contractual justification, file formal complaints on Trustpilot, tag the CEO on Twitter/X with transaction receipts, and initiate a bank chargeback under dispute code 4853 (Services Not Provided).

How long does a prop firm dispute appeal usually take?

Reputable prop firms (FTMO, Funding Pips, The5ers) typically investigate and resolve compliance appeals within 24 to 72 business hours. If an appeal requires server log exports from the liquidity provider, it may take up to 5 business days.